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Implementing Expertise

Our expert service levels bring as much credibility as the various awards from internationally acclaimed application providers, confirming our proficiency and knowledge in the sale, deployment and support of the finest packaged applications.

With over 15 years of experience, we bring you a wide range, perfect installations and continued support for all types of packaged applications covering every aspect of your business from Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) to Collaboration and Enterprise Content Management and much more.

 
Service offerings

We provide a wide range of packaged application deployment and support services.

Our capabilities include the successful installation of packaged applications, covering the entire range of services.

  • Business process analysis
  • Design
  • Pilot execution
  • Customization
  • Training
  • Support
 

Professionals at Work



Methodology




A dedicated team deploys and supports our range of packaged applications offerings.

  • Application Consultants
    Responsible for design and configuration of applications. Tasks including system study, training system configuration, functional support, customization design, customization testing and post go-live support.

  • Technical Consultants
    Responsible for database administration, network support, development, customization and any other activity necessary to successfully install & support the technology component of the implementation.

  • Project Managers
    Will work closely with your project managers to make sure that all project deliverables are clearly understood and delivered within time & budget.

Our methodology is customized keeping in mind international standards and regional needs. With an experience of implementing over 100 business performance solutions in the Middle East, we have the knowledge & experience to adapt services to your requirements.
  • Phase 1: Project Administration
    • Professional project planning and administration activities are completed at this level.

  • Phase 2: Analysis and Design
    • At this stage, business process analysis and conference room pilot execution takes place.

  • Phase 3: Implementation
    • This phase relates to application configuration, data migration, customization, end-user training and go-live execution.

  • Phase 4: Cutover
    • Complete production assistance and support is provided at this stage.

General

 

   
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